Our main target is to get satisfied customers all over the world. To have avoid problems at ordering, please read the below mentioned points carefully. 1-TDM Innovation S.L. (short: 1-TDM) and the Customer agree that the terms and conditions identified in this document shall govern exclusively the sale by 1-TDM of all hardware and services. No addition or any modification to any of the terms and conditions as they appear in this document shall be binding upon 1-TDM unless in writing and signed by an authorized representative of 1-TDM.

All content included on the sites, such as text, graphics, logos, buttons, buttonicons, images, digital downloads, data compilations, is the property of 1-TDM and protected by international copyright laws. The compilation of all content on this site is the exclusive property of 1-TDM and protected by international copyright laws.

1-TDM grants you to make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of 1-TDM. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of an- other merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of 1-TDM. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of 1-TDM without express written consent. You may not use any meta tags or any other "hidden text" utilizing 1-TDM`s name or trademarks without the express written consent.

1-TDM attempt to be as accurate as possible. However, 1-TDM does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If an offered product is not as described, your sole remedy is to return it in unused condition (instruments). In case of products of the environmental division, please call us first. Our technicians will give advise what to do.

By visiting our sites or ordering products, you agree to the laws of the spanish country. Title to hardware shall remain with 1-TDM as security only and until full payment is received. Risk of loss or damage shall pass to customer upon shipment from our factory. No contracts or quotations showing penalty clause for failure to meet shipment are acceptable to 1-TDM. All written quotations automatically expire unless accepted within sixty (60) days from the date quoted. Verbal quotations expire on the same day that they are made.

These policies also govern your visit to our sites. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. This also affects the printed catalogues.

1-TDM only works together with distributors. In general all worldwide distributors have to prepay the ordered products (T/T 100 %). In case of longterm business relationship to a distributor or woleseller 1-TDM accepts a payment period of 30 days after having received the order (needs special contract). 1-TDM will be the owner of the delivered products / goods until the customer has done full payment.

Published weights are careful estimates but are not warranted. Dimensions shown in on the web sites, catalogues or in quotations are approximate.

1-TDM generally sends out all products 30 days after having received the order (depending on production capacity and order volume). In case of higher order volumes, it depends on the production time schedule. You will receive a certain order confirmation. 1-TDM shall not be liable for damage as a result of any delay due to any cause beyond 1-TDM’s reasonable control including, without limitation, act of God, act of war, riot, delay in transportation or inability to obtain necessary labour, materials, or manufacturing facilities.
In the event of any such delay, the date of delivery shall be extended for a period equal to a time lost by reason of delay.
In no event shall 1-TDM be liable for consequential or incidental damages or any expense incurred by the Customer attributed to any product sold hereunder.

1-TDM’s returns policy is quite clear: NO PRODUCT RETURNS will be accepted unless accompanied by a RETURN MATERIAL AUTHORISATION (RMA) number, issued by the Sales or Technical teams. Should you need to return any item, for inspection, repair, or any other reason, PLEASE CONTACT OUR OFFICE IN ORDER TO OBTAIN YOUR UNIQUE RMA REFERENCE NUMBER, so that the processing of your returned item may be properly monitored and progressed. In the case of items incorrectly specified by the hard-copy purchase order, we may in some cases (DEPENDANT UPON our evaluation of the possibility of a future sales requirement) allow a MAXIMUM CREDIT of up to 50% of the original UNIT NET INVOICED PRICE.

1-TDM offers product warranty on the products as follows:
- In Europe: 2 years
- Outside Europe / Worldwide 1 year

ALL INSPECTIONS, (of products manufactured either by “1-TDM”, or any other manufacturer), will be subject to a standard charge, and the cost of return shipping, (details available from the Sales Office). Should a repair be agreed, this inspection charge will be waived, and the appropriate repair charge, and return shipping charges, will be applied. Inspections and repair evaluations should normally be completed within FIVE WORKING DAYS (instruments).
1-TDM NON-WARRANTY REPAIRS are subject to standard charges and the cost of return shipping, (details available for the Sales Office). Non warranty repairs should normally be completed within FIVE WORKING DAYS.
Any returns should be accompanied by a valid number, which will be issued by the Sales Office, and which should be signed, giving us authority to proceed with any inspection or repair.